Water Damage Restoration in Cornwall

Expert flood restoration in Cornwall for your peace of mind.

Water Damage Restoration in Cornwall is crucial for homeowners dealing with the aftermath of flooding. Our flood restoration in Cornwall utilizes advanced techniques and equipment to ensure your property is safe and dry. With our expertise, we respond quickly to minimize damage and restore your home effectively.

Service area

Ontario

Contractor network

Local

Phone line

24/7

Workers fixing damaged electrical lines on a street post-storm, surrounded by fallen cables and equipment.

Why Choose Water Damage Restoration in Cornwall?

Water Damage Restoration in Cornwall is a vital service that helps residents recover from unexpected water incidents. With a high water table and seasonal rainfall, Cornwall faces unique challenges in water damage. Our team has been serving neighborhoods like Downtown Cornwall, East Cornwall, and West Cornwall for over a decade, ensuring homes are restored efficiently. We specialize in flood restoration in Cornwall, providing tailored solutions to meet the specific needs of our community.

Cornwall's diverse housing stock, from historic homes to modern builds, presents unique challenges for water damage restoration. Our deep ties to the community allow us to understand these challenges and respond effectively. The seasonal flooding and aging infrastructure make our services essential for maintaining safe living conditions.

Find Us in Cornwall

Ontario Flood Restoration has been a part of the Cornwall community since 2016, building strong relationships with local residents and businesses. Our commitment to quality service has made us a trusted name in water damage restoration. We take pride in our ability to respond quickly and effectively to the needs of our community.

Water Damage Restoration Services Available in Cornwall

In Cornwall, the demand for Water Damage Restoration services is significant due to frequent flooding and water-related incidents. Our team offers comprehensive solutions, including emergency response and specialized services for residential and commercial properties. We provide practical Water Damage Restoration in Cornwall, Ontario, tailored to each client's needs.

Flooded Basement Cleanup

Flooded Basement Cleanup in Cornwall is crucial after heavy rains or sewer backups. Our team uses advanced water extraction pumps and dehumidifiers to clear and dry your basement efficiently.

Flooded Basement Cleanup

Emergency Water Extraction

Emergency Water Extraction in Cornwall is available 24/7 for urgent situations. Our team responds quickly to remove standing water and prevent further damage to your property.

Emergency Water Extraction

Sewer Backup Cleanup

Sewer Backup Cleanup in Cornwall requires immediate attention to prevent health hazards. We handle the cleanup and restoration to ensure your home is safe and sanitary.

Sewer Backup Cleanup

Burst & Frozen Pipe Cleanup

Burst & Frozen Pipe Cleanup in Cornwall is critical during winter months. Our team quickly addresses the damage caused by frozen pipes to restore your home.

Burst & Frozen Pipe Cleanup

Structural Drying

Structural Drying services in Cornwall are essential to prevent mold growth after water damage. We use specialized equipment to dry out walls, floors, and other structures effectively.

Structural Drying

Fire & Water Damage Restoration

Fire & Water Damage Restoration in Cornwall involves comprehensive recovery from both fire and water incidents. Our team is trained to handle complex restoration projects.

Fire & Water Damage Restoration

Mold Remediation

Mold Remediation in Cornwall is vital after water damage. Our trained specialists ensure that your home is free from mold and safe for your family.

Mold Remediation

Water Damage Restoration · Cornwall

Water Damage Restoration in Cornwall

Water Damage Restoration in Cornwall is essential for homeowners facing the aftermath of flooding or leaks. Our team specializes in restoring properties affected by water damage, ensuring your home returns to its pre-loss condition swiftly and efficiently.

Understanding Water Damage Risks

In Cornwall, Ontario, heavy rains can lead to significant water damage. Knowing the risks helps homeowners prepare. Our water damage restoration solutions for homes in Cornwall are designed to address these challenges effectively.

Signs of Water Damage

Identifying water damage early is crucial. Look for discoloration or mold growth in your Cornwall home. Our Cornwall Water Damage Restoration company offers thorough inspections to catch these issues before they escalate.

The Restoration Process Explained

Our water damage restoration process includes assessment, extraction, and drying. We provide practical Water Damage Restoration in Cornwall, Ontario, ensuring every step is handled with care and expertise.

  • Free assessments to evaluate water damage extent
  • Rapid extraction of standing water from your property
  • Thorough drying and dehumidification services
  • Expert guidance through the insurance claims process

Water Damage Repair · Cornwall

Water Damage Repair in Cornwall

Water Damage Repair in Cornwall is crucial for restoring your home's integrity after a flood or leak. Our experienced team provides comprehensive services to repair and restore your property, ensuring it remains safe and livable.

Common Causes of Water Damage

In Cornwall, burst pipes and heavy rainfall are common culprits of water damage. Our Water Damage Repair services in Cornwall address these issues promptly to minimize damage and restore your home.

Assessing Repair Needs

A thorough assessment is essential to determine the extent of repairs needed. Our Cornwall Water Damage Restoration company specializes in identifying hidden damage and providing tailored repair solutions.

Long-Term Solutions for Homeowners

We focus on long-term solutions to prevent future water damage. Our expert flood restoration in Cornwall ensures that repairs are durable and effective, safeguarding your home against future incidents.

  • Detailed inspections to assess water damage
  • Professional repairs for walls, floors, and ceilings
  • Mold prevention strategies during repairs
  • Timely completion to minimize disruption to your life

Flooded Basement Cleanup · Cornwall

Flooded Basement Cleanup in Cornwall

Flooded Basement Cleanup in Cornwall is vital for preventing further damage and health risks. Our team specializes in efficient cleanup and restoration, ensuring your basement is safe and dry again after flooding incidents.

Immediate Response to Flooding

In Cornwall, prompt action is crucial when dealing with a flooded basement. Our emergency Water Damage Restoration in Cornwall ensures that we respond quickly to mitigate damage effectively.

Health Risks of Flooded Basements

Flooded basements can lead to mold and mildew growth, posing health risks. Our expert flood restoration in Cornwall, Ontario, includes thorough cleaning and sanitization to protect your family.

Preventative Measures for Basements

After cleanup, we provide advice on preventative measures to avoid future flooding. Our practical Water Damage Restoration in Cornwall, Ontario, includes solutions tailored to your specific needs.

  • Rapid water extraction from your flooded basement
  • Thorough cleaning and sanitization services
  • Mold remediation to ensure a safe environment
  • Advice on long-term prevention strategies

Water Damage Cleanup · Cornwall

Water Damage Cleanup in Cornwall

Water Damage Cleanup in Cornwall is essential for restoring your home after water intrusion. Our dedicated team provides comprehensive cleanup services to ensure your property is safe, dry, and free from damage.

Importance of Quick Cleanup

In Cornwall, timely water damage cleanup can prevent extensive damage and mold growth. Our 24/7 Water Damage Restoration in Cornwall ensures that we are always ready to assist you when disaster strikes.

Our Cleanup Process

Our water damage cleanup process involves assessment, extraction, and drying. We utilize advanced techniques to ensure thorough cleanup, making us the best Water Damage Restoration in Cornwall.

Post-Cleanup Support

After cleanup, we offer support and guidance on repairs and restoration. Our Cornwall Water Damage Restoration company is committed to helping you navigate the recovery process smoothly.

  • Comprehensive assessment of water damage
  • Advanced equipment for effective water extraction
  • Thorough drying and dehumidification services
  • Support for navigating insurance claims

Emergency Water Extraction · Cornwall

Emergency Water Extraction in Cornwall

Emergency Water Extraction in Cornwall is critical for preventing extensive damage to your property. Our rapid response team is equipped to handle water emergencies, ensuring your home is restored quickly and effectively.

When to Call for Emergency Services

If you experience flooding or significant leaks, it's vital to call for emergency water extraction immediately. Our emergency Water Damage Restoration in Cornwall is available 24/7 to assist you.

Our Extraction Techniques

We employ advanced water extraction techniques to remove water quickly and efficiently. Our Cornwall Water Damage Restoration company uses state-of-the-art equipment to ensure thorough extraction.

Protecting Your Home from Damage

Timely emergency water extraction minimizes damage to your home. Our expert flood restoration in Cornwall ensures that we act quickly to protect your property and belongings.

  • 24/7 emergency response for water extraction
  • Rapid removal of standing water from your property
  • Advanced equipment for effective water removal
  • Thorough assessment to prevent future issues

Sewer Backup Cleanup · Cornwall

Sewer Backup Cleanup in Cornwall

Sewer Backup Cleanup in Cornwall is a serious issue that requires immediate attention. Our team specializes in handling sewer backups, ensuring your home is safe and sanitary after such incidents.

Identifying Sewer Backup Issues

Sewer backups can cause significant damage and health risks. Our Cornwall Water Damage Restoration company is trained to identify and address these issues promptly and effectively.

Health Risks of Sewage Exposure

Exposure to sewage can lead to serious health problems. Our expert flood restoration in Cornwall includes thorough cleanup and sanitization to protect your family's health.

Preventative Measures for Your Home

After cleanup, we provide advice on preventing future sewer backups. Our practical Water Damage Restoration in Cornwall, Ontario, includes solutions tailored to your plumbing needs.

  • Immediate response to sewer backup emergencies
  • Thorough cleanup and sanitization of affected areas
  • Expert assessment of plumbing issues
  • Guidance on preventing future sewer backups

Burst & Frozen Pipe Cleanup · Cornwall

Burst & Frozen Pipe Cleanup in Cornwall

Burst & Frozen Pipe Cleanup in Cornwall is essential during the winter months when freezing temperatures can lead to significant water damage. Our team is equipped to handle these emergencies swiftly and effectively.

Causes of Burst Pipes in Winter

In Cornwall, Ontario, freezing temperatures often lead to burst pipes. Our emergency Water Damage Restoration in Cornwall is ready to assist you when these situations arise.

Signs of Frozen Pipes

Recognizing the signs of frozen pipes early can prevent major damage. Our Cornwall Water Damage Restoration company provides expert advice on how to identify and address these issues.

Restoration After Cleanup

After cleanup, we focus on restoring your home to its original condition. Our expert flood restoration in Cornwall ensures that repairs are made efficiently and effectively.

  • Rapid response to burst pipe emergencies
  • Thorough cleanup of water damage from leaks
  • Expert assessment of plumbing systems
  • Guidance on preventing future pipe issues

Structural Drying · Cornwall

Structural Drying in Cornwall

Structural Drying in Cornwall is a critical service following water damage incidents. Our team utilizes advanced drying techniques to ensure your property is thoroughly dried and protected from future damage.

Importance of Proper Drying

In Cornwall, proper structural drying is essential to prevent mold growth and structural damage. Our 24/7 Water Damage Restoration in Cornwall ensures that we address these concerns immediately.

Our Drying Techniques Explained

We use advanced drying equipment and techniques to ensure your home dries quickly and effectively. Our Cornwall Water Damage Restoration company is dedicated to providing the best solutions.

Long-Term Benefits of Structural Drying

Effective structural drying not only restores your home but also prevents future issues. Our expert flood restoration in Cornwall focuses on long-term solutions for your property.

  • Comprehensive assessment of moisture levels
  • Advanced drying equipment for efficient results
  • Thorough monitoring during the drying process
  • Post-drying inspections to ensure effectiveness

Fire & Water Damage Restoration · Cornwall

Fire & Water Damage Restoration in Cornwall

Fire & Water Damage Restoration in Cornwall is essential for homes affected by both fire and water damage. Our experienced team provides comprehensive restoration services to ensure your property is safe and restored to its original condition.

Understanding Dual Damage Scenarios

In Cornwall, properties can suffer from both fire and water damage due to firefighting efforts. Our Cornwall Water Damage Restoration company is equipped to handle these complex situations.

Restoration Process for Fire Damage

Our fire damage restoration process includes assessment, cleanup, and repairs. We provide expert flood restoration in Cornwall to ensure your home is safe and livable again.

Preventing Future Incidents

After restoration, we offer guidance on preventing future fire and water damage. Our practical Water Damage Restoration in Cornwall, Ontario, includes ongoing support and advice.

  • Comprehensive assessments for fire and water damage
  • Expert cleanup and restoration services
  • Guidance on fire safety and prevention
  • Support for navigating insurance claims

Mold Remediation · Cornwall

Mold Remediation in Cornwall

Mold Remediation in Cornwall is essential for maintaining a healthy living environment. Our specialized team addresses mold issues caused by water damage, ensuring your home is safe and free from harmful spores.

Identifying Mold Growth

In Cornwall, mold can develop quickly after water damage. Our expert flood restoration in Cornwall includes thorough inspections to identify and address mold issues promptly and effectively.

Health Risks Associated with Mold

Mold exposure can lead to serious health issues. Our Cornwall Water Damage Restoration company is dedicated to providing effective mold remediation solutions to protect your family.

Preventing Future Mold Growth

After remediation, we provide advice on preventing mold growth in the future. Our practical Water Damage Restoration in Cornwall, Ontario, includes ongoing support and education for homeowners.

  • Comprehensive mold inspections and assessments
  • Effective removal of mold and affected materials
  • Thorough cleaning and sanitization of areas
  • Guidance on preventing future mold issues
Volunteers in rain gear building sandbag barriers during urban flood.
Local Expertise

How Water Damage Restoration is Executed in Cornwall

Water Damage Restoration in Cornwall involves adhering to local regulations and understanding the unique climate challenges. Our team is equipped with the latest tools, such as moisture meters and dehumidifiers, to ensure effective restoration. We schedule services promptly to minimize disruption and utilize efficient parking strategies for easy access to affected areas. With a focus on customer satisfaction, we ensure that all work meets the highest standards.

1

High water table in certain areas

We utilize advanced water extraction techniques and equipment to handle excess water quickly.

2

Aging infrastructure

Our team conducts thorough inspections to identify potential issues and provide preventive solutions.

3

Seasonal rainfall leading to flooding

We offer emergency services to respond quickly to flooding situations, minimizing damage.

Service Areas

Neighborhoods We Serve in Cornwall

Ontario Flood Restoration proudly serves various neighborhoods in Cornwall, providing efficient Water Damage Restoration services tailored to each area's unique needs.

Downtown Cornwall
East Cornwall
West Cornwall
North Cornwall
Workers fixing damaged electrical lines on a street post-storm, surrounded by fallen cables and equipment.

4+

Areas Served

Local Reviews

Reviews from Cornwall Customers

4.9

Average rating

North Cornwall

Ontario Flood Restoration did an amazing job after my basement flooded. They were quick, professional, and left no mess behind. Highly recommend them for Water Damage Restoration in Cornwall!

— Sarah L.

West Cornwall

The team was very responsive when I had a sewer backup. They handled everything efficiently and explained the process clearly. Great service!

— Mike T.

East Cornwall

I was impressed with the quick response time and thoroughness of the restoration work after a pipe burst in my home. Excellent service!

— Linda R.

Local Case Studies and Results in Cornwall

Our case studies highlight the effectiveness of our Water Damage Restoration services in Cornwall, showcasing real results.

Person in PPE fumigating indoors for health safety during COVID-19.
1
Challenge

Severe flooding in a basement due to heavy rainfall.

Solution

We quickly deployed our emergency water extraction team, utilizing pumps and dehumidifiers to clear the area and prevent mold growth.

Impact

The basement was restored as soon as a contractor is free, and the homeowner reported complete satisfaction with our rapid response.

Downtown Cornwall
2
Challenge

Water damage from a burst pipe in a residential home.

Solution

Our team assessed the damage and replaced affected drywall and insulation, ensuring proper drying and mold prevention.

Impact

The restoration was completed in three days, with no residual moisture detected.

East Cornwall
3
Challenge

Sewer backup in a commercial property.

Solution

We conducted a thorough cleanup and restoration, following all health guidelines to ensure safety for the business.

Impact

The business reopened within five days, with all damage fully remediated.

Cornwall Square
When To Call

Signs You Need Water Damage Restoration in Cornwall

Identifying the signs of water damage early can save you from costly repairs. Here are some concrete triggers for needing Water Damage Restoration in Cornwall.

1. Visible water stains on walls or ceilings

Water stains often indicate leaks or moisture build-up, which can lead to more severe damage if not addressed promptly.

2. Mold growth in damp areas

Mold thrives in moist environments, and its presence suggests ongoing water issues that require immediate attention.

3. Musty odors in your home

A persistent musty smell is often a sign of hidden water damage or mold growth, indicating a need for professional evaluation.

4. Warped or buckling floors

If your flooring appears warped or buckled, it may be a sign of water damage that needs urgent restoration services.

5. Increased utility bills

A sudden spike in your water bill can indicate leaks or water damage, suggesting the need for immediate restoration.

Call Now — (647) 797-5094
Local Problem Patterns

Common Water Damage Restoration Problems in Cornwall

Cornwall faces unique challenges related to water damage due to its climate and building stock. Here are some common problems we encounter in the area.

Frequent flooding during heavy rains

Why it happens here

The high water table and seasonal rainfall often lead to urban flooding, especially in low-lying areas.

Our approach

We respond quickly to minimize damage and utilize advanced techniques for effective water extraction.

Mold growth due to humidity

Why it happens here

High humidity levels in Cornwall create an environment conducive to mold growth, especially in basements.

Our approach

Our mold remediation services are designed to eliminate mold and prevent its return, ensuring a safe environment.

Aging plumbing infrastructure

Why it happens here

Older buildings often have outdated plumbing systems that are prone to leaks and bursts.

Our approach

We conduct thorough inspections and offer preventive measures to address potential plumbing issues before they escalate.

Sewer backups in heavy rain

Why it happens here

Heavy rainfall can overwhelm local sewer systems, leading to backups in residential properties.

Our approach

Our emergency sewer backup cleanup services ensure that homes are restored quickly and safely after such incidents.

Call Now — (647) 797-5094
Local Pricing

Pricing for Water Damage Restoration in Cornwall

Cost depends on how far the water has spread, the materials affected and how long it has been sitting, so it is quoted after an on-site assessment rather than off a list. Factors like the extent of water intrusion and the materials affected can influence pricing. Our flood restoration in Cornwall is designed to be practical while maintaining high-quality standards.

Availability in Cornwall: We offer 24/7 emergency Water Damage Restoration services in Cornwall, ensuring that help is always available when you need it most.

1

Extent of water damage

The more extensive the damage, the higher the cost. This includes the area affected and the type of materials that need replacement.

2

Time of year

During peak flooding seasons, response times may increase, potentially affecting pricing due to higher demand for services.

3

Emergency services

Emergency responses typically incur additional costs due to the need for immediate action and resources.

Call Now — (647) 797-5094
Year-Round Coverage

How Seasons Affect Water Damage Restoration in Cornwall

Cornwall's climate significantly influences the demand for Water Damage Restoration services throughout the year. Here's what to expect in each season.

Spring

Spring brings melting snow and increased rainfall, leading to potential flooding and water damage in homes.

Tip

Homeowners should inspect basements and crawl spaces regularly during this season.

Summer

Summer storms can cause sudden flooding, making emergency restoration services crucial.

Tip

Ensure your drainage systems are clear to minimize flooding risks during heavy rains.

Fall

Fall can bring heavy rains that may lead to water intrusion, especially in older homes.

Tip

Check for leaks and ensure your roof and gutters are in good condition before winter.

Winter

Winter poses risks from frozen pipes, which can burst and cause significant water damage.

Tip

Insulate pipes and keep your home adequately heated to prevent freezing.

Call Now — (647) 797-5094

FAQs about Water Damage Restoration in Cornwall

Common questions before hiring a Water Damage Restoration in Cornwall

What is the cost of Water Damage Restoration in Cornwall?

Cost depends on how far the water has spread, the materials affected and how long it has been sitting, so it is quoted after an on-site assessment rather than off a list.

How to choose a Water Damage Restoration service in Cornwall, Ontario?

Look for trained professionals with a good reputation, quick response times, and comprehensive service offerings.

Are there emergency Water Damage Restoration services in Cornwall?

Yes, we offer 24/7 emergency Water Damage Restoration services in Cornwall to address urgent situations.

How long does Water Damage Restoration take?

The duration varies based on the extent of the damage, but most restorations take between two to five days.

What should I do immediately after water damage occurs?

Turn off the water source if possible, evacuate the area, and contact a professional restoration service immediately.

Call Now — (647) 797-5094
Knowing the Area

Landmarks and Points of Interest in Cornwall

Navigating Cornwall for Water Damage Restoration is made easier with familiar landmarks. Our team is adept at using these points for efficient service delivery.

Landmarks

  • Cornwall Civic Complex

    Located centrally, this landmark helps us navigate to nearby residential areas quickly.

  • Historic Cornwall Jail

    This landmark is a notable point of reference for our team when servicing the surrounding neighborhoods.

  • St. Lawrence River

    The proximity to the river increases flooding risks, making our services essential for homes nearby.

Commercial Districts

  • Cornwall Square

    This commercial hub sees a high demand for Water Damage Restoration services due to its numerous businesses.

  • Guindon Park

    Nearby residential areas often experience water issues, making our services vital for families living around the park.

Transport & Access

  • Highway 401

    Easy access from Highway 401 allows our team to reach various neighborhoods quickly.

  • Cornwall Regional Airport

    This hub facilitates quick responses for emergency services in the area.

Call Now — (647) 797-5094
Call Now — (647) 797-5094

Related Services and Locations

The nearest areas our crews cover from Cornwall.

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Referral Service
Trust & Safety

Trust and Compliance in Cornwall

We are a referral service. The contractor who attends in Cornwall carries out the work and answers for it directly.

How this works

Ontario Flood RestorationReferral service
Work carried out byLocal contractors

Coverage

Ontario-wide24/7 phone line

Water Damage Restoration in Cornwall

If you're facing water damage issues, contact us today for a reliable solution. Our team is ready to assist you with expert flood restoration in Cornwall, ensuring your property is safe and dry. Trust our experienced professionals to handle your restoration needs.

FAQs About Water Damage Restoration in Cornwall

Common questions before hiring a water damage crew in Cornwall

How quickly can you get to a flooded basement in Cornwall?

Water damage gets worse by the hour, so Cornwall calls are treated as emergencies and dispatched as soon as a crew is free. Call and describe what you are seeing and we will tell you honestly how soon someone can be there.

What should I do before the crew arrives in Cornwall?

If it is safe, shut off the water at the source and cut power to the affected area at the panel. Move what you can lift to a dry floor. Do not use a household vacuum on standing water.

Does home insurance cover water damage in Cornwall?

It depends on the cause. Sudden escape of water from a burst pipe is usually covered; sewer backup and overland flooding need specific endorsements that many Ontario policies do not include by default. Photograph everything before anything is moved.

How long does drying take in Cornwall?

Most residential jobs run 24 to 72 hours of active drying, longer where water has reached wall cavities or subfloor. The crew monitors moisture readings rather than guessing, and does not pull equipment until the readings hold.

What does water damage restoration cost in Cornwall?

It depends on how far the water spread, which materials absorbed it and how long it sat before drying started. It is quoted after an on-site assessment rather than off a list — call and we will arrange one.

Will mould grow after water damage in Cornwall?

Mould can start within 24 to 48 hours in damp material, which is why fast extraction and proper drying matter more than anything that happens later. If growth has already started we handle remediation as part of the same job.

Postal codes we cover in Cornwall

Crews are dispatched to these forward sortation areas in and around Cornwall: K6H. If your postal code is not listed, call and give us the first three characters — coverage is confirmed before anyone is sent out.

What People in Cornwall Actually Call About

The situations described most often on the phone, in the words people use.

There's a soft spot and it looks like a hole is forming. What is that?

That is saturated drywall or plaster losing structure, and it means water has been sitting long enough to break the material down. It does not dry out and recover on its own — the wet material has to come out and the cavity behind it has to be dried.

Our bathroom ceiling has water damage on it. Where is it coming from?

Usually the bathroom or the pipework directly above it — a failed seal around a tub or shower, a supply line, or an overflow from an upstairs toilet. Finding the source is the first job on a Cornwall call, because drying without fixing the cause just delays the next one.

The basement ceiling got wet from an upstairs toilet leak. Is that a big job?

It depends how long it ran. Clean-water damage caught quickly is often extraction and drying. Water that sat for days gets into joists and insulation, and that is when mould becomes part of the conversation.

There's water damage in my kitchen wall coming from the siding. Who fixes that?

Two things need to happen: the exterior cause gets sealed so it stops, then the wet wall assembly is dried or removed. Ask up front whether the company handles both — otherwise you are coordinating two trades yourself.

Can one company handle the water damage AND the mould?

Yes, and it is worth asking. On Cornwall calls people very often describe the water and the mould in the same breath, because one causes the other. Handling both together avoids re-opening the same wall twice.

I want a quote that covers all of it, not just the drying. Is that possible?

That is the most common request we get. The assessment should cover extraction, drying, what has to be removed, and any mould work — so you are looking at one number for the whole job rather than a drying bill followed by surprises.

There's surface mould in a couple of closets and on a wall behind furniture. Do I need testing first?

Visible mould on a surface usually does not need testing to confirm it is there — it needs the moisture source found and the growth removed. Testing matters more when you suspect it is inside a wall or you need documentation.

We have a condensation problem rather than a leak. Is that still your job?

Yes. Persistent condensation is a humidity and ventilation problem that produces exactly the same mould and material damage as a leak, and it is treated the same way — find the moisture, control it, then remediate what grew.